Senior Technical Writer

As a trusted partner of Blackpoint Cyber, OAK'S LAB is facilitating the recruitment for this position, which will be based directly at Blackpoint.

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round. 

COMPANY CULTURE

On this team, we value high-quality execution, ownership, and strong morals. With us, principles are never tested, and we are proud to always do right by our customers. If you're a driven professional with a passion for learning and contributing towards the best, then Blackpoint welcomes you. Our team is energetic and collaborative, maintaining a high- performance culture and enabling growth through overcoming challenges in the modern cyber threat landscape. 

ROLE SUMMARY

As a Senior Technical Writer, you will be responsible for creating documentation for customers for Blackpoint Cyber's products. You will gather and synthesize information from software engineers, product managers, technical support engineers, and other stakeholders to thoroughly understand our products and create product documentation on how to use them effectively to achieve desired outcomes. 

KEY RESPONSIBILITIES

Research, write, and edit technical documents for diverse audiences, including user guides, configuration and integration manuals, and troubleshooting guides. 

• Collaborate with cross-functional teams to gain a deep understanding of products and services, ensuring comprehensive documentation that meets organizational standards. 
• Validate documentation accuracy by testing content against software products and services. 
• Manage multiple projects by balancing release deadlines with other assignments and priorities. 
• Develop and enforce writing guidelines to ensure consistency in style and content structure across all documentation. 
• Stay updated with industry trends to incorporate best practices and innovative approaches into technical documentation. 
• Stay updated with Blackpoint's product portfolio. 

REQUIREMENTS 

• Experience: Minimum of 5 years in technical writing, with a proven ability to communicate complex ideas clearly and concisely. Cyber industry experience is preferred but not essential.
• Audience Adaptation: Demonstrated skill in tailoring documentation to various audiences, considering their technical proficiency and needs. 
• Technical Aptitude: Proven ability to quickly grasp complex technical concepts and convey them effectively to both technical and non-technical audiences. 
• Research Proficiency: Experience in conducting thorough research through document analysis, software testing, attending demos, and interviewing subject matter experts. 
• Writing Methodologies: Experience with topic-based authoring, task-oriented writing, and minimalist documentation approaches. 
• Leadership and Independence: Proven leadership experience in managing documentation projects, with the ability to perform writing tasks independently and deliver large-scale documentation projects with expertise. 
• Best Practices Mastery: High-level mastery of technical writing best practices, ensuring the creation of effective and maintainable documentation. 

BENEFITS OF JOINING THE TEAM 

• Work with cutting-edge technology in a collaborative and innovative environment.  
• Opportunities for career growth and development.  
• A culture that values customer-centric thinking and continuous improvement.