Support Engineer

This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

Within the finance industry, we are actively seeking a professional to strengthen our team dedicated to support internal applications. 

This is you

• Completed education in IT or a comparable qualification
• Several years of experience in IT Service Management, optimal in 1st and 2nd level support for online applications. 
• Strong understanding of Event, Incident, and Problem Management processes.
• Proficient in using ticketing systems (e.g., Jira), monitoring tools, and system administration software.
• Excellent communication skills, customer orientation, and the ability to work efficiently under pressure.
• Knowledge of process development and optimization, particularly ITIL processes (Incident, Problem, Request Fulfilment).
• Fluent in German and proficient in English, both written and spoken.
• Fluent in Czech or Slovak language on native level.

This is your role

• Monitoring and managing incoming events through tools like Graylog or Splunk, focusing on log files, databases and response times.
• Providing and fulfilling standard services, including access requests and the provision of technical solutions.
• Handling technical customer inquiries
• Monitoring Risk Management infrastructure, products, and services to proactively respond to incidents and irregularities.
• Analyzing and preventing recurring incidents and continuously improving processes to minimize impact.
• Providing support for all Services and Solutions, particularly for complex customer inquiries and technical challenges.

 What awaits you at Avenga x Qinshift?

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.

• We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.