Customer Relations Agent

At Storyous, celebrating our 10th year on the market , we believe that the heart of every community lies in its small businesses. Our mission is to empower these businesses to thrive by taking the stress out of the day-to-day management tasks, allowing owners and entrepreneurs to focus on their true passions—whether that's crafting the perfect dish, brewing the best beer, or creating unforgettable customer experiences.

Your Team

You will be part of our STORYOUS Customer Operations Team in Prague. A strong and talented team whose goal is to make small merchants feel big by providing them with the best possible support. They assist our merchants through all communication channels to educate them about our products and resolve their requests. They always listen to the customer and make sure that their feedback is acted upon. 

Do you enjoy communicating with people? Are you interested in modern technology? Do you believe that a satisfied customer is the best reward/advertisement? We are currently looking for a Customer Relations Agent to join our team, responsible for taking care of our customers in the gastronomy and retail sectors 🤍 We are Teya, an international fintech startup, and we are building the company of the future. We are searching for and selecting the best talents across Europe, and we are currently on the hunt for another team member. 

Your Mission

• Be the amazing support for our Czech customers they always wished they had. Whether by phone, e-mail or chat;
• Helping our customers with setting up the Storyous system and its individual functionalities:
• To work with our developers in case our system is not working as it should or could work even better;
• Collect feedback from our customers and pass it on to the company;
• Get to know our systems and equipment so well and in detail that colleagues from other departments will turn to you for advice.

Your Story

• You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Czech and English.
• You're fixated on the customer and everything we can do to serve them;
• Confident in communication and interpersonal skills;
• Fiercely competitive and relentless when it comes to goals and targets;
• Eager to learn and improve every day: you have great energy and passion for what you do;
• Spontaneous and certain in your ability to overcome obstacles;
• Previous experience in a similar role is desired but not mandatory;

The Perks 

• 26 days of Annual leave, home office, sick days
• Benefit Plus Cafeteria, Multisport
• Free Mobile tariff
• Frequent team events & activities in the office and outside
• Office fruits and speciality coffee every day
• Friendly, comfortable and informal office environment
• Flexible working hours as long as it suits you and your team